Unwanted items


Young at Heart is happy to accept back any unwanted items for refund, within 28 days of purchase, providing the following terms are met:

  • All packaging must be intact so that the item is in a re-saleable condition.
  • You are able to provide a valid proof of purchase – this can be a copy of your receipt from our store, your confirmation e-mail, the invoice/packing note inside your delivery parcel, or a copy of a bank statement showing the transaction.
  • Return postage/delivery costs are covered by the customer (please also note that if an original delivery charge applied, this will not be included in the refund).

Faulty items


If you have bought an item from us that proves to be faulty, please let us know as soon as the fault becomes apparent so we are able to help.

We reserve the right to test the product before accepting it back for refund or replacement.

Although some of our electronic toys are covered by a year’s warranty, others we will accept back within a reasonable period of time – up to 90 days – and offer a repair, replacement or refund (either full or partial depending on usage).

We will consider accepting a toy for return up to 6 months after purchase but this depends upon the condition of the item as wear and tear is not a reason to return a product.